Terms and Conditions

By subscribing to or using the services that we provide, you agree to be bound by these terms and conditions. Please read them carefully before proceeding.

We offer flexible subscription plans, including daily, weekly, and monthly options.

Plans can be customized to suit your preferences and dietary requirements.

To subscribe, you must create a profile on our website or mobile app, providing accurate and complete information.

You are responsible for maintaining the confidentiality of your account details and ensuring they are up-to-date

Meals will be delivered to the address specified during the subscription.

Delivery times:

• Breakfast: Before 9:00 AM
• Lunch: Before 3:00 PM
• Dinner: Before 9:00 PM

Delivery times may vary based on location and will be confirmed with each customer during plan setup

All subscription fees must be paid in advance through the accepted payment methods on our platform

Taxes and delivery charges (if applicable) will be included in the final bill.

Late or failed payments may result in subscription suspension or cancellation.

Daily Packages:

• Cancellations must be made before the respective meal’s slot closes (e.g., breakfast slot closes by 7:00 AM).
• Cancellations made after the closing time slot are non-refundable.

Weekly/Monthly Packages:

• Refunds for unused portions of the subscription will be processed within 24-48 hours of cancellation, subject to our refund policy.
• A cancellation fee may apply depending on the duration of use.

Refunds will be credited back to your original payment method or wallet balance.

Customers must specify any dietary preferences or allergies during the subscription process.

While we take every precaution, we cannot guarantee meals to be 100% free of allergens.

Ensure someone is available to receive the meals at the delivery location.

If delivery fails due to customer unavailability, the meal will be considered delivered and non-refundable.

Customers can modify their subscription plan (e.g., change of address, meal preferences) with at least 24 hours’ notice, subject to availability.

We are not responsible for delays or failures in delivery due to circumstances beyond our control, such as natural disasters, strikes, or transportation disruptions.

We will not be held liable for any loss, damage, or injury arising from the consumption of meals or use of the services, except where required by law.

We reserve the right to update or modify these terms and conditions at any time.

Changes will be effective upon posting on the website or app.

For questions, cancellations, or other support, please contact our customer service team via phone or email provided on our platform.